The University of Massachusetts Athletics Department has a well-defined policy for refunds and exchanges of UMass hockey tickets. As of the 2025 season, the policy is designed to provide flexibility and fairness to ticket holders while also ensuring the integrity of the ticketing process. It's essential to note that the policy may be subject to change, and ticket holders should always check the official UMass Athletics website for the most up-to-date information.
Refund Policy for 2025 UMass Hockey Tickets
The refund policy for UMass hockey tickets in 2025 is as follows: all ticket sales are final, and refunds are only issued in specific circumstances. If a game is canceled and not rescheduled, ticket holders may be eligible for a refund. However, if a game is postponed or rescheduled, tickets will be honored for the new date and time, and no refunds will be issued. Refunds will only be issued in the original method of payment, and ticket holders must contact the UMass Athletics Ticket Office directly to initiate the refund process.
Exchange Policy for 2025 UMass Hockey Tickets
The exchange policy for UMass hockey tickets in 2025 allows ticket holders to exchange their tickets for a different game, subject to availability. Exchange fees may apply, and ticket holders must contact the UMass Athletics Ticket Office at least 24 hours prior to the original game date to initiate the exchange process. Exchanges are only allowed for tickets of equal or lesser value, and any differences in ticket price will not be refunded. Exchange requests are subject to approval, and the UMass Athletics Ticket Office reserves the right to deny any exchange request.
| Refund/Exchange Scenario | Policy |
|---|---|
| Game Cancellation | Refund issued in original method of payment |
| Game Postponement/Rescheduling | Tickets honored for new date and time, no refunds |
| Ticket Exchange | Allowed subject to availability, exchange fees may apply |
In addition to the refund and exchange policies, UMass Athletics also offers a ticket protection program for an additional fee. This program provides ticket holders with the option to purchase ticket insurance, which can provide a refund or exchange if the ticket holder is unable to attend the game due to unforeseen circumstances.
UMass Athletics Ticket Office Contact Information
Ticket holders can contact the UMass Athletics Ticket Office directly to inquire about refunds, exchanges, or ticket protection programs. The office is open Monday through Friday from 9:00 AM to 5:00 PM and can be reached by phone at (413) 545-3100 or by email at ticketoffice@umass.edu.
What happens if a UMass hockey game is canceled in 2025?
+If a UMass hockey game is canceled in 2025 and not rescheduled, ticket holders may be eligible for a refund. Refunds will only be issued in the original method of payment, and ticket holders must contact the UMass Athletics Ticket Office directly to initiate the refund process.
Can I exchange my UMass hockey tickets for a different game in 2025?
+Yes, ticket holders can exchange their UMass hockey tickets for a different game in 2025, subject to availability. Exchange fees may apply, and ticket holders must contact the UMass Athletics Ticket Office at least 24 hours prior to the original game date to initiate the exchange process.
In conclusion, the refund and exchange policies for UMass hockey tickets in 2025 are designed to provide flexibility and fairness to ticket holders. By understanding the policies and procedures, ticket holders can make informed decisions and avoid any potential issues or disputes. It’s always best to check the official UMass Athletics website for the most up-to-date information and to contact the UMass Athletics Ticket Office directly with any questions or concerns.
