For students, faculty, and staff at the University of Massachusetts Boston, accessing webmail is an essential part of daily communication and collaboration. However, technical issues can arise, and it's crucial to know where to find reliable technical support help online. The University of Massachusetts Boston provides various resources to assist with webmail-related issues, ensuring that users can quickly resolve problems and get back to their academic and professional activities.
Official UMass Boston IT Support Resources
The university’s Information Technology (IT) department is the primary point of contact for webmail technical support. They offer a range of online resources, including:
- IT Website: The official IT website at UMass Boston provides detailed information on webmail setup, configuration, and troubleshooting. Users can find step-by-step guides, FAQs, and contact information for further assistance.
- Help Desk: The IT Help Desk is available to answer questions and provide technical support via phone, email, or online chat. Users can submit a ticket or schedule an appointment for personalized assistance.
- Knowledge Base: The UMass Boston IT Knowledge Base is a comprehensive online repository of articles, tutorials, and guides covering various technical topics, including webmail setup and troubleshooting.
Webmail-Specific Support
For webmail-related issues, users can visit the UMass Boston Webmail Support page, which offers:
- Setup instructions for desktop and mobile devices
- Troubleshooting guides for common issues, such as password reset and account access problems
- Information on webmail features, including spam filtering and email forwarding
| Resource | URL |
|---|---|
| UMass Boston IT Website | https://www.umb.edu/it |
| IT Help Desk | https://www.umb.edu/it/help |
| Knowledge Base | https://kb.umb.edu |
| Webmail Support | https://www.umb.edu/it/webmail |
Additional Resources
In addition to the official IT resources, users can also explore other online platforms for webmail-related support:
- UMass Boston Community Forum: The university’s community forum is a great place to ask questions and get answers from fellow students, faculty, and staff who may have experienced similar issues.
- Online Tutorials and Guides: Websites like YouTube and LinkedIn Learning (formerly Lynda.com) offer video tutorials and courses on webmail setup, configuration, and troubleshooting.
What are the hours of operation for the IT Help Desk?
+The IT Help Desk is available Monday through Friday, 8:00 AM to 5:00 PM EST. Users can submit a ticket or schedule an appointment for assistance during these hours.
How do I reset my webmail password?
+To reset your webmail password, visit the UMass Boston IT website and follow the instructions on the password reset page. You will need to provide your username and answer security questions to verify your identity.
In conclusion, users can find reliable technical support help for webmail-related issues at UMass Boston through the official IT resources, including the IT website, Help Desk, and Knowledge Base. Additional resources, such as the community forum and online tutorials, can also provide valuable assistance. By exploring these options, users can quickly resolve technical issues and get back to their academic and professional activities.
