The University of Massachusetts (UMass) offers various technical support and training services for Spire, its student information system. To access these services, students, faculty, and staff can utilize the following resources:
Technical Support Options
UMass provides multiple channels for technical support, ensuring that users can quickly resolve any issues they encounter while using Spire. The primary support options include:
The IT Help Center is the central point of contact for all technical support inquiries. Users can submit a help request online, call the help center, or visit in person. The IT Help Center is staffed by experienced technicians who can assist with a wide range of technical issues, from basic troubleshooting to complex system problems.
In addition to the IT Help Center, UMass also offers online resources, including FAQs, user guides, and tutorials. These resources are designed to help users troubleshoot common issues and learn how to use Spire effectively.
Training Services
UMass offers various training services to help users develop the skills they need to use Spire efficiently. These services include:
- In-person training sessions: UMass offers regular training sessions on campus, covering topics such as navigation, course management, and grade submission.
- Online training modules: Users can access online training modules, which provide step-by-step instructions and interactive exercises to help them learn Spire.
- One-on-one support: Users can request individual support sessions with a trained technician, who can provide personalized guidance and answer specific questions.
| Support Option | Description |
|---|---|
| IT Help Center | Central point of contact for technical support inquiries |
| Online Resources | FAQs, user guides, and tutorials for self-service support |
| In-person Training | Regular training sessions on campus |
| Online Training Modules | Step-by-step instructions and interactive exercises |
| One-on-one Support | Personalized guidance and individual support sessions |
UMass also provides regular updates and notifications to keep users informed about system maintenance, new features, and best practices. Users can subscribe to the IT newsletter or follow the IT department on social media to stay up-to-date with the latest information.
In addition to the resources provided by UMass, users can also consult the Spire user community for support and guidance. The user community is a valuable resource, where users can share knowledge, ask questions, and learn from one another.
How do I submit a help request to the IT Help Center?
+You can submit a help request online by visiting the IT Help Center website and filling out the request form. You can also call the help center or visit in person during business hours.
What types of training services are available for Spire?
+UMass offers in-person training sessions, online training modules, and one-on-one support sessions to help users develop the skills they need to use Spire effectively.
How do I stay up-to-date with the latest information about Spire?
+You can subscribe to the IT newsletter or follow the IT department on social media to stay informed about system maintenance, new features, and best practices.
By leveraging the technical support and training services provided by UMass, users can ensure that they are using Spire to its full potential, streamlining their workflow, and improving overall productivity.
